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Coulter Companies, Inc. Billing CSR - Peoria, IL

Billing CSR

Position type: Full Time

Job Summary (Full-Time Position)

Coulter Companies, Inc. - a leading family held waste service organization that has been in business since 1928, is seeking the right individual to be part of our team as a Billing CSR.  This opportunity is located in our Peoria, Illinois office.  Now is a great time to join our team!

Duties/Responsibilities may include, but are not limited to:

  • Take inbound billing calls for all markets.
  • Calls will consist of, but are not limited to:
    • Taking payments.
    • Handling general billing questions.
    • Assisting customers with auto pay set up process either in iPak or through company website.
    • Restarting accounts that are on hold due to payment issues.
      • Follow account restart protocol and alert the appropriate offices about all accounts that have been restarted.
    • Strive to have one-call resolutions with all calls by attempting to answer any and all customer questions before transferring.
    • Act as the substitute Corporate Receptionist during vacations and absences.
      • Receive visitors, answer their questions and give directions as required.
      • Answer incoming calls and connect them to the proper parties if available; otherwise, take messages.
      • Sort outer and inner office mail.
    • Provide administrative, operational, billing, and sales support assistance as needed.

Qualifications

  • One to three years’ customer service experience
  • Previous A/R experience a plus
  • Exceptional time management and organizational skills as well as the ability to manage multiple projects
  • Excellent communication skills
  • Working knowledge of MS Word, Excel and PowerPoint
  • High degree of accuracy with data entry
  • Ability to work in fast-paced ever changing environment
  • Associates Degree or higher preferred
  • Must be at least 18 years of age
  • Legally eligible to work in the United States

We offer an excellent benefit package.  If you are interested in this position, please apply on our website www.pdcarea.com or submit a resume to [email protected].  Subject Line:  Billing CSR

Coulter Companies, Inc. is an Equal Opportunity Employer.

EOE-M/F/Disabled/Vet

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